Shipping & Returns
Flat-rate US shipping, free over $150, 30-day returns and a free first exchange.
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Shipping
Flat-rate shipping is $9.95 by USPS Priority, 2 to 3 business days. Shipping is free on orders over $150.
| Order total | Method | Cost | Delivery time |
|---|---|---|---|
| Under $150 | USPS Priority | $9.95 | 2 to 3 business days |
| $150 and over | USPS Priority | Free | 2 to 3 business days |
We ship to addresses in the United States only, including PO boxes. Delivery times are counted from the day your order ships and are set by USPS.
Order processing
We invoice by email; pay by bank transfer and your order ships once the transfer clears, usually within one business day.
- Orders ship in 1 to 2 business days once your transfer clears.
- We pack and ship Monday to Friday. Orders placed on weekends or US public holidays are packed the next business day.
- You get a tracking number by email as soon as the label is created.
Returns
You can return any item within 30 days of delivery as long as it is unworn, unwashed and has its tags attached.
- Email [email protected] with your order number and the items you want to return.
- We reply within one business day with the return address and instructions.
- Pack the items securely and send them by any tracked service. Keep your tracking number until your refund arrives.
Return shipping is paid by you, unless the item arrived damaged or we sent the wrong one. Socks can be returned only unopened in their original pack.
Exchanges
Your first exchange is free. Tell us the size or color you want and we send you a prepaid USPS label. As soon as the original is on its way back, we ship the new item at no charge.
Any further exchange on the same order is handled as a return plus a new order.
Refunds
Once your return reaches us and we have checked it, we refund the item price by bank transfer within 5 business days. We confirm the account details with you by email before we send it.
Original shipping charges are refunded only when the return is due to our mistake: a damaged item, a faulty item or the wrong item sent.
Damaged or wrong items
If something arrives damaged, faulty or is not what you ordered, email [email protected] within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund including shipping. If we need the item back, we send you a prepaid label.